Summary: The Director is the primary technical liaison between customers, Sales and New-Indy Manufacturing. Their accountability is to provide a broad level of technical expertise not available anywhere else in the company or even in the industry or know where to get it. The Director interprets customer needs (“voice of the customer”) to improve our products and to align the New-Indy mills production capabilities with customer process and product requirements. Other accountabilities include: grade development and specifications, mill trials, customer trials, quality control and assurance, process and product performance troubleshooting, claims management and new product development. This person collaborates with our customers to provide value and serve as a technical resource. They also direct and coordinate activities of the mill manufacturing units to provide services in conjunction with marketing activities.
Responsibilities and Essential Duties include the following:
Develops and implements quality strategies and processes to meet New Indy customer needs.
Communicates quality issues to the leadership team and mill managers.
Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products.
Coordinates technical liaison services to inform customers of new types, specifications, and end uses of products.
Confers with production department managers to assist in specific classification of products from quality assurance position, report on new product or process technology of competitors, and to discuss new specifications required by customers.
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims.
Utilizes root cause, statistical quality control, and six sigma disciplines to improve functionality of New Indy products.
Negotiates settlement of claims, for which company is responsible, within limits prescribed by management.
Surveys potential markets for increasing sales.
Oversees all test methods and testing procedures in the mills, including:
Monthly reports by machine and grade
Reference methods: TAPPI, ASTM, etc.
Sample collection: orientation, positions, protocols, etc.
C of A’s as required
Calibration and internal standards
Assesses competitive position of the mills: samples, specs, collaborative testing, etc.
Establishes the Technical Product Specifications:
Benchmarks competitive data including AF&PA Baseline comparisons
Performs process capability studies…statistically derived
Performs “fit for use” studies in the end marketplace
Works to ensure customer loyalty through product quality, technical support, and expertise and innovation for “fitness for use”.
Provides ongoing paper technical support to grow (customer and/or box plant) accounts. This may include some of the following skills: troubleshooting, optimization, improving process capability, and training/education for customers.
Coordinates trials and quality improvement efforts with Production, Sales and Marketing.
Job Grade Requirements
Job Grade: Department Leader
FLSA Status: Exempt
Job Grade: 9
Reports To: Business Unit Leader
Updated: June, 2017
Summary: Includes individuals who are highly trained and experienced in their respective disciplines. They are responsible of the oversight of a department and are part of the Team involved in Strategic Planning. The position may or may not manage employees. These individuals are also responsible for managing department budgets.
Applicant Qualifications – To be considered for this type of position, an [internal or external] applicant must have the following qualifications:
Experience & Education: An individual must meet the minimum number of years’ of experience, education level or combination of both. Internal applicants must also meet or exceed job performance expectations at their current level before moving to the next skill level.
Skill LevelDescriptionExperience & Education
A Top level Department Head 15+ years and/or Master Degree
B Experience as a Dept. Head 12 years and /or Bachelor Degree
C First time Department Head 10 years and/or Bachelor Degree
Must be able to read & write complex sentences and professional correspondence, and speak to others in English. Must be comfortable and experienced with making presentations to small and large groups of employees at all levels of the organization and customers.
Must be able to add, subtract, multiply and divide numbers. Must also have an understanding of Budgets and the ability to read financial reports.
Must be able to apply common sense understanding to carry out complex instructions provided in written, oral or diagram format. Must also be able to create policy and procedure documents.
Employees will be required to learn how to use various Company software packages. The company utilizes Microsoft Office Products and Advanced skills are required in Microsoft Word and Excel.
Work Schedule: Exempt professionals are required to work the number of hours needed to get the job done. Typically office hours are Monday through Friday from 8:00 AM to 5:00 PM.
Physical Requirements: While performing the duties of this Job, the employee may be required to:
Sit at a desk for long periods of time, or sit while driving a car;
Frequently use hands to type on a computer keyboard, answer the telephone and file documents;
Frequently walk within the office and occasionally the distance of a large manufacturing facility;
Occasionally reach with hands and arms above the shoulders;
Vision abilities required are close vision and depth perception
Safety of all Employees is our #1 Priority!
The Work Environment:
The noise level within the office is usually quiet and the temperature is regulated to be comfortable
Occasionally the employee is exposed to the Mill work environment which can be hot and the noise level is loud [Employees are required to wear Personal Protective Equipment [PPE] such as: hard hat, steel toed shoes, gloves, goggles and ear plugs].
An Applicant or Employee must contact Human Resources to request a reasonable accommodation in order to perform the essential functions of the job based on the requirements listed herein.
Measuring Performance: Employees must become proficient in the following Competencies which will be part of a performance review process:
Company Core Competencies:
Acts with Integrity: Follows through on commitments; lets others know his/her true intentions. Practices what he/she preaches. Is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Communicates Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across to get the desired effect.
Displays Technical Expertise: Keeps his/her technical skills current; has the functional and technical knowledge and skills to do the job at a high level of accomplishment; uses computers and technology when necessary to accomplish job duties; shares technical expertise with others.
Supports the TEAM: Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals; can solve problems with peers with a minimum of noise; is seen as a Team Player; is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Maintains a satisfactory attendance record.
Job Specific Competencies:
Acts Strategically: Identifies key issues and relationships relevant to achieving long range goals or vision; commits to course of action to accomplish goals after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Develops priorities with the right balance of short and long-term wins.
Decision Quality & Timeliness: Makes confident, timely, fact-based, decisions drawing on a broad range of resources. Can make decisions with incomplete information and under tight deadlines and pressure. Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Demonstrates Business Acumen & Leadership: Recognizes opportunities for business growth; understands the company's strategy for growth. Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her function and organization. Is willing to champion an idea or position & is comfortable working alone on a tough assignment. Can be counted on to reach goals successfully; on-time and within budget; steadfastly pushes self and others for results.
Displays Confidence & Composure: Is aware of the situation and is confident in abilities. Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Inspiring & Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team members; can assess each person's "hot button" and use it to get the best out of him or her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Interpersonal Savvy & Managerial Courage: Comfortable interacting with people at all levels of the organization; gauges audience effectively; talks to everyone as equals. Can deal comfortably with more senior managers and present information without undue tension or nervousness. Builds constructive and effective relationships; uses diplomacy and tact. Provides current, direct, complete and actionable positive and corrective feedback; not afraid to take negative action when necessary.
Additional Salary Information: Annual incentive included
New Indy Containerboard, LLC is a privately owned company with Paper Mills in Ontario and Oxnard, CA. We used recycled cardboard to make brown containerboard paper. We seek the best and the brightest to service a vibrant and ever expanding market. New Indy focuses on safety, quality and customer service.