Founded in 2009, Low T Center has quickly evolved into an Industry leading medical practice model focused primarily on improving the overall health of men everywhere. Low T Center is committed to delivering concierge quality care while decreasing the cost of care through the smart application of bleeding edge technologies and continual focus on process improvement.
The Manager of Operations Development is a key player in helping Low T achieve its quality of care and efficiency goals. The successful candidate has the wonderful opportunity to serve as an internal consultant but drive change with the authority and accountability of a line manager; gaining valuable experience in both disciplines. The position requires the candidate to simultaneously perform five functions: data analytics, on-site process audits (including time studies), process, technology & training improvement, and operational intervention. The expectation is the candidate will continuously drive operational (clinical and administrative) excellence by continuously repeating these steps and by working closely with the Operations, Marketing and Technology Teams. This position requires Monday through Thursday travel every other week. Travel will consists of quarterly trips to every Low T Clinic where in-depth reviews will be performed. This is a newly created position and reports directly to the President of Low T.
Advanced Data Analytics on all quality and productivity related metric – finding exceptions to perfect performance
Clinic Audits including Time Studies – validating exceptions / testing improvement ideas in the field
Absolute expert in all systems and in every staff function – continually driving advancement of technology to improve patient outcomes, patient experience and clinical experience
Continuous improvement of employee staffing model (multi factorial – volume/arrival pattern, # of services, technology changes)
Bachelor's degree required
Masters in Industrial Engineering required.
SQL programming basic/above and committed to learning more SQL and cloud reporting software tools.
Ability to organize and lead projects, meet deadlines and problem resolution.
Good interpersonal skills with exceptional verbal and written communication and presentation skills.
Must be passionate about seeking perfection, not typical excellence, 9% still has many bad patient experiences