Includes customer point of contact for all customer communications regarding processed or in
process product. This will include active use of customer designed systems and databases for
submission of deviation requests and other customer notification functions.

• Assist with requesting and communicating with customer source inspectors.
• Communicating customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints.
• Assisting with maintaining and integrating all active quality systems for return and complaint processing. This will include email notification, internal portals, customer portals, and accounting documentation. This requires coherent communication between all systems to ensure all requirements are met from open to closure.
• Identifying, interpreting, and applying customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
• Using in-house tracking system to monitor remakes resulting from customer issues or changes. This will require communicating effectively between manufacturing, process engineering, and front-end engineering.
• Analyzing product and returns to establish preliminary investigation for issues, as described by the customer or internal bodies. This will include communicating findings within the quality department, manufacturing, process engineering, front end engineering, and the customer, as applicable.

Quality System Support –

• Assist in continuous improvement functions, such as: corrective actions, preventive actions, failure analysis, and other necessary action formats. This includes acting as an effective liaison between TTM functions and the customer. This will require investigating the issue, compiling evidence, and formatting written communication of actions. This will also entail follow-up and verification of action items.