• Coordinate and lead client communications during the project scoping stage.
• Engage Subject Matter Experts and Department Head on technical and business matters.
• Lead internal communications with operations leads to ensure smooth knowledge transfer
• Work within the team to develop and implement project plans
• Draft study plans, final reports and other documents as required
• Manage and monitor active client projects from sample receipt through delivery
• Provide regular updates to clients on project status and relay key information between client and operations.
• Review current protocols and business practices. Make process improvement recommendations and implement

Qualifications:

• 3+ years of experience in clinical research and/or laboratory experience in molecular diagnostics
• Experience monitoring or coordinating pharmaceutical research or pharmaceutical services projects
• Knowledge of data quality control and bioanalytical study record keeping
• Working knowledge of GLP/GCLP (required) and CLIA/CAP (preferred)
• Detail oriented, able to multitask and work in a deadline-driven, customer-oriented team environment
• Proficiency in MS Office365 including Word, Excel, PowerPoint, Teams, and Project
• Strong organizational skills and attention to detail
• Ability to communicate effectively both orally and in writing
• Client-first attitude