Under limited direction, this is a professional position responsible for providing leadership in the daily activities and operations of the Customer Service, Cashier, and Call Center departments.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: (include the following)
Plans, oversees, directs, and provides expertise, support, and leadership for all assigned Customer Service areas; receives and attends to the general public upon escalation.
Explains policies and regulations to the public and to the Board of Directors.
Interfaces with other departments within the organization and represents the division’s concerns by attending meetings, seminars, workshops, etc., Participates on teams for the betterment of the employees, public image, and community awareness.
Forecasts, allocates, and monitors the human, physical, and financial resources for the assigned areas, and develops and maintains the department budget. Manages departmental performance against agreed targets and budgets within policies and standards. Monitors and communicates performance results.
Conducts research, investigations, and analyses, to recommend improvements to the department and to address customer service related issues/concerns.
Develops and/or recommends new or increased sources of revenue, through new business activities or increased efficiencies.
Assumes responsibility of the division as needed in the absence of the Director.
Evaluates technology, equipment and processes used in assigned areas in order to improve operations and/or customer experience while meeting regulatory requirements.
Enforces the safety standards established by the company and is responsible for the safety of others in assigned areas.
Completes other job duties as assigned.
Bachelor’s Degree from an accredited university with an emphasis in marketing, accounting, finance, business management, or a related field and six (6) years of customer service experience, four (4) years of which were in a supervisory or management capacity.
Additional Salary Information: Depending on Qualifications
About Brownsville Public Utilities Board
Welcome to the Brownsville Public Utilities Board (BPUB) Human Resources (HR) Division. Whether you are a member of the BPUB family or looking to join our team, in HR, we’re in the business of serving your needs. BPUB takes pride in employing more than 500 of the most dedicated service-minded people in our area who work hard every day to meet and exceed the expectations of the BPUB customer.