The incumbent will be under the direct supervision of the Executive Director or his/her designee. This individual will utilize their skills in writing, editing, social media and corporate communication to enhance and improve as well as advance CUC’s communication to the public and media. The ideal candidate will insist on the highest standards, understanding of the corporation’s values, dive deep into details, has a strong bias for action and sense of ownership, extract information to find commonalities between projects, and be able to multitask on various projects. This individual will keep their composure in fast-moving situations, be able to quickly get up to speed on complex issues, that involve the consumers, employees, and from time to time how matters relate from a government perspective. The role would suit a detail-orientated people person with a passion for storytelling and writing.
There are three (3) areas of responsibilities this individual will have to be responsible for and they are as follows:
Provides high-quality writing, formatting, and proofing support of a variety of content.
Prepares press releases and public advisories and collaborates closely with the PIO and the Executive Director prior to sharing the information with parties involved.
Coordinates meetings and corporate email communications relating to public information sharing and/or media publications to include social media.
Assists with the coordination and communication of internal and external events as needed.
Maintains and promotes communications by corporate standards, processes, and policies internally.
Monitors and tracks project deliverables and deadlines.
Responsible for compiling and formalizing reports for the corporation under the direction of the Executive Director of his/her designee.
Employee Relations Communication
Craft and execute strategic internal communication plans for new programs, policies, procedures and changes.
Manage and support crisis communications.
Improve processes with new ideas and tools that are shared to all divisions within the Corporation.
Social Media Initiatives
Grow and maintain our social presence through active social listening and consistent brand messaging.
Manage daily, weekly, and monthly social media plans in support of major organizational objectives.
Use data to develop a social media strategy, identify trends, provide insight, and execute recommendations to grow all of our social channels and engagements.
Work with HR to optimize social media for recruiting efforts. Plan content and ad campaigns to generate employment opportunity awareness.
Bachelor’s degree in Communications, Journalism, Public Relations, Digital Media, Marketing or related field.
A minimum of 3+ years’ experience working in a corporate communications position.
2+ years of social media experience and a demonstrated track record of success.
Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients.
Excellent time-management and organizational skills with strong attention to detail.
Possess a strong understanding of effective business communications techniques.
Proficient in implementing internal communications technologies and strategies.
Experience working within cross-functional teams.
Advanced level computer aptitude in Microsoft Word, Excel, PowerPoint, and Outlook.
Advanced experience with Facebook and LinkedIn.
Strong analytical, organizational, and prioritization skills, including general business processes and management.
Demonstrated ability to be creative and think out-of-the-box to develop results-oriented, strategic plans.
Proven professional verbal and written communication skills.
Experience building robust communications programs and delivering results.
Experience developing relevant content for a divers, remote, and mobile workforce.
Experience creating metrics to measure communication effectiveness, reach, and engagement.
Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts (or lack thereof) and individual perspectives.
Preferred Qualifications (if Applicable):
Proactive, self-motivated working style.
Must be able to work occasional extra hours
Must be able to work on/direct multiple projects at one time without direct supervision and be able to handle deadlines, confidential information and interruptions in the work process.
Must be able to multi-task, handle deadlines and confidential information.
Must be able to work well with various levels of employees, cross-functional team members and diverse cultures.
Physical Demands and Work Environment:
Generally, an office/desk position using a computer and telephone.
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.