What you will do: Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions Contact customer representative and determine equipment/systems problems Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment Service, troubleshoot, and instal