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Banning Engineering

Plainfield, Indiana

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BKBM Engineers

Minneapolis, Minnesota

Interstate Waste Services

Amsterdam, Ohio

The Permanente Medical Group, Inc. (Kaiser Permanente Northern California)

Modesto , California

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Ada County Highway District

Garden City, Idaho

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Tuscaloosa, Alabama

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Bellevue, Washington

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Tacoma, Washington

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Missouri River Energy Services

Watertown, South Dakota

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San Diego , California

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DC, Washington

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Bonneville Power Administration

Vancouver, Washington

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Trinity Solar

Wall Township, New Jersey

Department of Ecology-Department of Ecology (90524)

Spokane, Washington

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spokane, Washington

Duke University, Pratt School of Engineering

Durham, North Carolina

Fehr and Peers

Walnut Creek , California

Fehr and Peers

Walnut Creek , California

University of Detroit Mercy

Detroit, Michigan

Michigan State University

Michigan

Fehr and Peers

Walnut Creek , California

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Customer Services Division Manager
About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience.Under the direction of the Deputy Dire


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