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Columbia Consulting Engineers

New York, New York

City of Cambridge

Cambridge, Massachusetts

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Stahly Engineering & Associates

Helena, Montana

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Orange Water and Sewer Authority

Carrboro, North Carolina

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Clark Nexsen

Virginia Beach, Virginia

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City of Greensboro

Greensboro, North Carolina

Austin Bergstrom International Airport (AUS)

Austin, Texas

Zephyr Rail

Orange, California

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Snohomish County PUD

Everett, Washington

Willmar Municipal Utilities

Willmar, Minnesota

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University of Michigan/Michigan Medicine

Ann Arbor, Michigan

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City of Hesperia

Hesperia, California

Elkhart County Government

Goshen, Indiana

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City of Harrisonburg, VA

Harrisonburg, Virginia

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City of Hesperia

Hesperia, California

National Institute of Child Health and Human Development

Bethesda, Maryland

San Joaquin Area Flood Control Agency

Stockton, California

North Carolina Ports

Wilmington, North Carolina

Clark Pacific

West Sacramento, California

Ada County Highway District

Garden City, Idaho

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Traverse City Light & Power

Traverse City, Michigan

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Customer Services Division Manager
About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience.Under the direction of the Deputy Dire


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