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Managing Director, Customer Communications & Services
Join our team and shape exceptional experiences, King County Metro has an exciting opportunity for a Customer Communications and Services Manager! The Customer Communications and Services (CCS) team provides customers with information to access Metro’s transportation choices and options for paying their fares. The CCS Manager leads a dedicated, diverse team of more than 100 people in several workgroups: Customer Information Office: This group helps customers plan trips, purchase transit passes, and processes and responds to customer questions, comments, complaints and commendations for all Metro services. This group includes a Call Center and Metro’s Lost & Found Office. Fare Media Sales: This group inc
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