Job Summary Leads the Engineering Support Services function that enables efficient and reliable delivery of electric distribution work for members. Provides management and continuous improvement across Esri GIS, work request and work order support (SEDC/UPN/Zendesk), operational reporting/analytics, and support for OMS/SCADA integration touchpoints. Ensures accurate system records, consistent workflows from intake through release to construction and closeout/as-builts, and measurable service performance in partnership with Engineering, Field Engineering, Operations, Construction, System Control, and Member Services. Key Responsibilities Manage and develop GIS, work order/work management support, and OT support staff (and contractors a